eHarmony deceived Australian customers with ‘subscription traps’ that cost hundreds of dollars, court finds

An Australian federal court has ruled that eHarmony engaged in misleading and deceptive conduct through subscription traps that cost hundreds of customers significant amounts of money. The Australian Competition and Consumer Commission successfully sued the US-based dating platform in 2023, claiming the company misrepresented free dating offers and failed to clearly disclose subscription costs and renewal terms. The court's finding substantiates hundreds of complaints the ACCC received from affected consumers.