eHarmony deceived Australian customers with ‘subscription traps’ that cost hundreds of dollars, court finds
An Australian federal court has found that eHarmony engaged in misleading and deceptive conduct by using 'subscription traps' that charged customers hundreds of dollars each. The Australian Competition and Consumer Commission sued the US-based dating site in 2023 after receiving hundreds of complaints about unclear subscription costs and renewal terms. The court's ruling determined that eHarmony's claims about free dating and information regarding premium subscriptions were not transparent to consumers.
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eHarmony deceived Australian customers with ‘subscription traps’ that cost hundreds of dollars, court finds
An Australian federal court has found that eHarmony engaged in misleading and deceptive conduct by using 'subscription traps' that charged customers hundreds of dollars each. The Australian Competition and Consumer Commission sued the US-based dating site in 2023 after receiving hundreds of complaints about unclear subscription costs and renewal terms. The court's ruling determined that eHarmony's claims about free dating and information regarding premium subscriptions were not transparent to consumers.
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